En la parte superior del embudo de ventas es donde los posibles clientes se convierten en contactos. A partir de este momento son los vendedores de la empresa los que contactan con los posibles clientes. En este momento el vendedor tiene que hacer las preguntas adecuadas que le permitan calificar al cliente y decidir si se trata de una oportunidad de venta que debe pasar a la siguiente fase del embudo de ventas.
To engage customers retailers have shifted from the linear marketing approach of one-way communication to a value exchange model of mutual dialogue and benefit-sharing between provider and consumer.[26] Exchanges are more non-linear, free flowing, and both one-to-many or one-on-one.[6] The spread of information and awareness can occur across numerous channels, such as the blogosphere, YouTube, Facebook, Instagram, Snapchat, Pinterest, and a variety of other platforms. Online communities and social networks allow individuals to easily create content and publicly publish their opinions, experiences, and thoughts and feelings about many topics and products, hyper-accelerating the diffusion of information.[27]
Supongamos que siempre encuentras dos objeciones en los posibles clientes a la hora de vender tu producto o servicio. Por ejemplo, «no creo que sea lo que estamos buscando» o «en estos momentos no tengo tiempo para atenderte».  Una solución sería programar una serie de correos electrónicos para enviar automáticamente  a lo largo de las próximas semanas.
En este departamento los certificados y las cartas enviadas a Lista son guardadas hasta dos meses pagado este plazo, si no han sido recogidos se envían al lugar de origen, donde están un tiempo similar antes de ser enviadas al archivo de la Dirección General de Correos, en donde destruyen el documento o recuperan los posibles valores con el fin de buscar al remitente o destinatario, que son los únicos que pueden saber el destino de una carta. Los funcionarios de la Lista son tajantes en esto y no facilitan pistas sobre la existencia de una carta a nadie más. «Hemos tenido casos de padres que venían a saber sí sus hijos escapados de casa recibían aquí cartas. Aún recuerdo», dice la funcionaria, «cuando el marido de una señora que se había marchado de Zaragoza, dejándole con su hijo, se presentó aquí; al decirle que no podíamos darle ninguna noticia esperó a su mujer, y cuando vino, primero casi se pegan, luego se echaron a llorar y, tras abrazarse, se fueron juntos».
Ahora que ya sabes lo importante de medir cada una de las acciones realizadas en el embudo de ventas y que tu negocio necesita de esto para comenzar a establecer acciones estratégicas e incrementar tu facturación mensual, no olvides medir los visitantes, Leads y Leads calificados, oportunidades y ventas que tu negocio está generando bajo un modelo de Inbound Marketing, donde tus análisis estará mucho más preciso para saber qué acciones y cuál es tu cuello de botella en el embudo comercial y anticiparte al mercado para tomar decisiones a corto y largo plazo.
The digital revolution has led to a titanic shift in the landscape of the marketing communication, while also creating new opportunities for businesses to reach and engage consumers through smart, social, and mobile media technologies. In this course, you will learn about the impacts of digital technologies on marketing communication strategies and practices. By understanding the underlying processes of marketing communication and the core features of new media technologies, you can strategically select the appropriate channels to deliver the right marketing message to the right audience at the right moment.
On the other hand, marketers who employ digital inbound tactics use online content to attract their target customers onto their websites by providing assets that are helpful to them. One of the simplest yet most powerful inbound digital marketing assets is a blog, which allows your website to capitalize on the terms which your ideal customers are searching for.
En este departamento los certificados y las cartas enviadas a Lista son guardadas hasta dos meses pagado este plazo, si no han sido recogidos se envían al lugar de origen, donde están un tiempo similar antes de ser enviadas al archivo de la Dirección General de Correos, en donde destruyen el documento o recuperan los posibles valores con el fin de buscar al remitente o destinatario, que son los únicos que pueden saber el destino de una carta. Los funcionarios de la Lista son tajantes en esto y no facilitan pistas sobre la existencia de una carta a nadie más. «Hemos tenido casos de padres que venían a saber sí sus hijos escapados de casa recibían aquí cartas. Aún recuerdo», dice la funcionaria, «cuando el marido de una señora que se había marchado de Zaragoza, dejándole con su hijo, se presentó aquí; al decirle que no podíamos darle ninguna noticia esperó a su mujer, y cuando vino, primero casi se pegan, luego se echaron a llorar y, tras abrazarse, se fueron juntos».
Word of mouth communications and peer-to-peer dialogue often have a greater effect on customers, since they are not sent directly from the company and are therefore not planned. Customers are more likely to trust other customers’ experiences.[27] Examples can be that social media users share food products and meal experiences highlighting certain brands and franchises. This was noted in a study on Instagram, where researchers observed that adolescent Instagram users' posted images of food-related experiences within their social networks, providing free advertising for the products.[32]
En esta etapa es en la que tu negocio tiene menor protagonismo. Pero al tener en tus manos la información de cuáles Leads pueden llegar a convertirse en clientes y conocer todo el proceso que tienen en el Embudo Comercial, te va ayudar a entender mejor cuáles acciones debes realizar o cuáles están ayudándote a generar un retorno real a clientes, lo que conocemos como facturación.
Más de una vez, un trabajador autónomo o propietario de una Pyme se enfrenta a un reto importante en el momento de definir un plan de marketing: ¿Cómo diferenciarse y establecer una clara ventaja competitiva? Es muy común que los mismos dueños de pequeños negocios perciban al suyo como un servicio local de bajo valor añadido, donde sólo pueden luchar...
Using an omni-channel strategy is becoming increasingly important for enterprises who must adapt to the changing expectations of consumers who want ever-more sophisticated offerings throughout the purchasing journey. Omni-channel retailing involves analyzing consumer behavior from a broad perspective, and studying what influences buying habits.[29] Retailers are increasingly focusing on their online presence, including online shops that operate alongside existing store-based outlets. The "endless aisle" within the retail space can lead consumers to purchase products online that fit their needs while retailers do not have to carry the inventory within the physical location of the store. Solely Internet-based retailers are also entering the market; some are establishing corresponding store-based outlets to provide personal services, professional help, and tangible experiences with their products.[30]
Using Dr Dave Chaffey's approach, the digital marketing planning (DMP) has three main stages: Opportunity, Strategy and Action. He suggests that any business looking to implement a successful digital marketing strategy must structure their plan by looking at opportunity, strategy and action. This generic strategic approach often has phases of situation review, goal setting, strategy formulation, resource allocation and monitoring.[66]

Customers are often researching online and then buying in stores and also browsing in stores and then searching for other options online. Online customer research into products is particularly popular for higher-priced items as well as consumable goods like groceries and makeup. Consumers are increasingly using the Internet to look up product information, compare prices, and search for deals and promotions.[26]

The role of a social media manager is easy to infer from the title, but which social networks they manage for the company depends on the industry. Above all, social media managers establish a posting schedule for the company's written and visual content. This employee might also work with the content marketing specialist to develop a strategy for which content to post on which social network.
By using Internet platforms, businesses can create competitive advantage through various means. To reach the maximum potential of digital marketing, firms use social media as its main tool to create a channel of information. Through this a business can create a system in which they are able to pinpoint behavioral patterns of clients and feedback on their needs.[36] This means of content has shown to have a larger impingement on those who have a long-standing relationship with the firm and with consumers who are relatively active social media users. Relative to this, creating a social media page will further increase relation quality between new consumers and existing consumers as well as consistent brand reinforcement therefore improving brand awareness resulting in a possible rise for consumers up the Brand Awareness Pyramid.[37] Although there may be inconstancy with product images;[38] maintaining a successful social media presence requires a business to be consistent in interactions through creating a two way feed of information; firms consider their content based on the feedback received through this channel, this is a result of the environment being dynamic due to the global nature of the internet.[35] Effective use of digital marketing can result in relatively lowered costs in relation to traditional means of marketing; Lowered external service costs, advertising costs, promotion costs, processing costs, interface design costs and control costs.[38]
En esta etapa es en la que tu negocio tiene menor protagonismo. Pero al tener en tus manos la información de cuáles Leads pueden llegar a convertirse en clientes y conocer todo el proceso que tienen en el Embudo Comercial, te va ayudar a entender mejor cuáles acciones debes realizar o cuáles están ayudándote a generar un retorno real a clientes, lo que conocemos como facturación.
One way marketers can reach out to consumers, and understand their thought process is through what is called an empathy map. An empathy map is a four step process. The first step is through asking questions that the consumer would be thinking in their demographic. The second step is to describe the feelings that the consumer may be having. The third step is to think about what the consumer would say in their situation. The final step is to imagine what the consumer will try to do based on the other three steps. This map is so marketing teams can put themselves in their target demographics shoes.[76] Web Analytics are also a very important way to understand consumers. They show the habits that people have online for each website.[77] One particular form of these analytics is predictive analytics which helps marketers figure out what route consumers are on. This uses the information gathered from other analytics, and then creates different predictions of what people will do so that companies can strategize on what to do next, according to the peoples trends.[78]
En esta etapa es en la que tu negocio tiene menor protagonismo. Pero al tener en tus manos la información de cuáles Leads pueden llegar a convertirse en clientes y conocer todo el proceso que tienen en el Embudo Comercial, te va ayudar a entender mejor cuáles acciones debes realizar o cuáles están ayudándote a generar un retorno real a clientes, lo que conocemos como facturación.
In 2007, marketing automation was developed as a response to the ever evolving marketing climate. Marketing automation is the process by which software is used to automate conventional marketing processes.[17] Marketing automation helped companies segment customers, launch multichannel marketing campaigns, and provide personalized information for customers.[17] However, the speed of its adaptability to consumer devices was not fast enough.

This is one of those insights that seems obvious the first time that you hear it but has profound implications across your entire career. Your channel selection, brand values, products, and campaigns will all be completely different if you go after millennials compared to baby boomers for example. For B2C marketers, this is possibly the most important variable to keep in mind when building your overall marketing strategy.


The marketing automation coordinator helps choose and manage the software that allows the whole marketing team to understand their customers' behavior and measure the growth of their business. Because many of the marketing operations described above might be executed separately from one another, it's important for there to be someone who can group these digital activities into individual campaigns and track each campaign's performance.
Si eres bueno con las manos y te gustaría explorar opciones de trabajos desde casa basados en la creación de productos artesanales (joyería, muebles, objetos decorativos, ropa, etc.), podrías ofrecer tus productos desde tu propia tienda virtual o en mercados digitales dedicados a creaciones originales, tales como etsy.com. Esta podría ser una buena forma de empezar a generar ingresos extra sin salir de casa.
El embudo se nutre de acciones de marketing de generación de demanda y de las propias acciones de prospección de la fuerza de ventas sobre su cartera de clientes o prospectos. Dichas oportunidades se cualifican mediante la investigación de la situación real del presunto cliente y sus posibilidades e intención de compra y por último culminan en la fase de venta con la construcción y lanzamiento de la oferta, la negociación, el cierre de la venta y la entrega de la solución vendida.
Balancing search and display for digital display ads are important; marketers tend to look at the last search and attribute all of the effectiveness to this. This, in turn, disregards other marketing efforts, which establish brand value within the consumers mind. ComScore determined through drawing on data online, produced by over one hundred multichannel retailers that digital display marketing poses strengths when compared with or positioned alongside, paid search (Whiteside, 2016).[48] This is why it is advised that when someone clicks on a display ad the company opens a landing page, not its home page. A landing page typically has something to draw the customer in to search beyond this page. Things such as free offers that the consumer can obtain through giving the company contact information so that they can use retargeting communication strategies (Square2Marketing, 2012).[49] Commonly marketers see increased sales among people exposed to a search ad. But the fact of how many people you can reach with a display campaign compared to a search campaign should be considered. Multichannel retailers have an increased reach if the display is considered in synergy with search campaigns. Overall both search and display aspects are valued as display campaigns build awareness for the brand so that more people are likely to click on these digital ads when running a search campaign (Whiteside, 2016).[48]

As mobile devices become an increasingly integral part of our lives, it’s vital that marketers understand how to effectively communicate on this unique and extremely personal channel. Mobile devices are kept in our pockets, sit next to our beds, and are checked constantly throughout the day. This makes marketing on mobile incredibly important but also very nuanced.


The digital marketer usually focuses on a different key performance indicator (KPI) for each channel so they can properly measure the company's performance across each one. A digital marketer who's in charge of SEO, for example, measures their website's "organic traffic" -- of that traffic coming from website visitors who found a page of the business's website via a Google search.
The marketing automation coordinator helps choose and manage the software that allows the whole marketing team to understand their customers' behavior and measure the growth of their business. Because many of the marketing operations described above might be executed separately from one another, it's important for there to be someone who can group these digital activities into individual campaigns and track each campaign's performance.
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