Las posibilidades de que el posible cliente avance en el embudo de ventas depende de las habilidades del equipo de ventas. Aquellos contactos que están en la parte media o final del embudo de ventas son los que requieren una mayor atención por parte del vendedor, porque son aquellos que han superado la fase de concienciación y muestran interés en el producto que ofreces.
In the 2000s, with increasing numbers of Internet users and the birth of iPhone, customers began searching products and making decisions about their needs online first, instead of consulting a salesperson, which created a new problem for the marketing department of a company.[15] In addition, a survey in 2000 in the United Kingdom found that most retailers had not registered their own domain address.[16] These problems encouraged marketers to find new ways to integrate digital technology into market development.
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